Vons

Joel makes “Affordable housing” Possible for all· 5 months ago

I had an experience at Vons that deserves real recognition. I came in at the end of the month, right before closing, as the last customer. My debit card didn’t go through, and I was stuck at checkout. The cashier, Kathy, handled it in a way you rarely see today. Instead of rushing me or turning me away, she calmly told me to call my bank and said she understands how it feels to leave without groceries over something small like this. She stayed past closing to help resolve the situation, even knowing she likely would not be compensated for that extra time. That level of ownership is rare. I’m involved in a community that regularly organizes purchases for events and group needs. Based on this experience, I will be directing that business toward Vons. Kathy had no idea who she was helping that evening, and that matters—this is how real customer loyalty is built. That level of empathy and pr

Mallorie· 2 months ago

I had wonderful experience while shopping at my local Vons Store 2071. I met and had a pleasant conversation with Charles Gassi as he scanned my groceries for check out. Charles is very kind and personable, as well as a diligent employee. Vons is lucky to have such a valuable employee working in the customer service arena. I'll be looking for him the next time I check out!

Patty Piew· 2 months ago

Shopping at this store has been the worst experience of my life; the staff are neither professional nor ethical, and the way they treat customers is appalling. Every single employee there definitely needs to take an intensive customer service course, because they haven't the faintest idea how to ensure a positive shopping experience that would make customers want to come back. 👎🏻

Gibran Zamora· 2 months ago

[ Severe Staff Misconduct and Physical Intimidation at this Location ] Rating: 0/5 Stars I am writing this to alert both management and future patrons about a serious safety and customer service issue at this location. On [june 20, 26], I visited the store as a paying customer and approached a staff member with a basic inquiry regarding product pricing and the listed discount for members not appearing at checkout(bait and switch pricing?) [for 2 tubs of ice cream listed as 2.99 with member card, have bought this very often and as recently as 24 hours prior and the discount worked every time upon entering member number]. Instead of receiving professional customer service, I was met with first 0 effort service that did nothing to answer my concern or fix the issue I was having and extreme hostility. The employee—a very large male staff member—refused to answer the question, provided a comp

Ruta P.· 2 years ago

First time at this store. Very clean and well stocked, items arrangement is weird though-was looking for shower gel and soap and they usually are next to shampoos and other personal hygiene products, kept looking and walked around the isle twice, and they’re in the pharmacy section! Really? Doesn’t make any sense. Got a bit annoyed to be honest. The cashier was very polite, friendly and attentive so was the lady bagging the items. Great service

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